Your Trip Price
We reserve the right to alter the prices of any of the trips shown on our website, although they are correct at the time of publication. You will be advised of the current price of the trip that you wish to book before your contract is confirmed.
Changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your travel arrangements may change after you have booked.
We will absorb, and you will not be charged for, any increase equivalent to 2% of the price of your travel arrangements, which excludes any amendment charges – for example if you request extra service or changes to your itinerary. You will be charged for the amount over and above that
Unless otherwise stated, all group tours (‘fixed departures’) are guaranteed to operate once a minimum group size (specified on our website for each trip) is reached.
You should note that no discounts for unused services will be given if at the time of booking or prior to departure you choose not to take part in the full package as published on our website or agreed with us.
Changes and Cancellations by Us
It is in the nature of a trip of this kind that arrangements and participants have to be flexible. The day-to-day agenda and ultimate goal of the trip are taken as aims and not as contractual obligations. It is a necessary condition of your joining any of our advertised trips that you accept this flexibility. It is unlikely that we will have to make any major changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will notify you of them at the earliest possible date. In the case of such changes there is no entitlement to cancel without penalty.
If we have to make a major change to your trip such as a lower than expected standard of accommodation or a major change to your schedule resulting in a significant inconvenience with regard to your trip, we will notify you and give you the option to cancel with a full refund. We will also pay compensation as detailed below, unless the major change arises due to reasons of force majeure.
We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel your trip. However, we will not cancel your travel arrangements less than 8 weeks before your departure date, except for reasons of force majeure, inadequate insurance cover or failure by you to pay the final balance. (For this reason we strongly advise you not to incur any non-refundable incidental expenses, e.g. flights, before we have sent you final confirmation of your itinerary).
Note that when you are making flight arrangements we cannot be held responsible for any non-refundable costs you incur through booking your own flights or otherwise should we be forced to cancel your trip. If we cancel your travel arrangements for reasons other than the above, we will offer you compensation as set out in the table below.
If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of lower value).
If, for an unforeseeable reason outside of our suppliers’ control, we have to cut short your trip, no refund or compensation will be made for any unused hotel accommodation, hire equipment, air tickets or any other unused service or feature of the trip.
Banks in Nepal only accept some methods of payment, so we are able to accept payment by:
1. Wire transfer to our bank account – please ask us for account details
2. Cash (balance only)
3. Credit card (VISA / MASTERCARD) *
4. Apps such as WorldRemit**
* However, please note that credit card payments are very complex when money is sent from outside Nepal – there is no system for accepting payments by telephone or e-commerce, for example. There are forms to be completed for each payment and it can take several days as well as adding bank charges to your payment.
** If you sign up for WorldRemit you can either make a payment to their UK bank account or use your credit/debit card, and send the payment to us. This is a preferred method. Just ask us for our account details, and select the “Cash Pickup’ method. Fees are only around 1%.
Banks in Nepal do not accept:
1. Traveller’s cheque
2. Card to card transfer (like Visa to Visa))
3. Debit card (Visa / Mastercard)
We will not pay you compensation if we have to cancel or change your travel arrangements in any way because of war, riot, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or other unforeseen circumstances that may amount to force majeure.
Period before departure within which notice of cancellation of major change is notified to you.
|Compensation per person||More than 56 days||Nil|
|56 – 15 days||US$35 / €25/£20|
|14 – 0 days||US$50 / €35/£20|
Our Liability to You
If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation as determines by Climb High if this has affected the enjoyment of your travel arrangements. However, we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall.
Our liability shall be limited to a maximum of the cost of your travel arrangements.
Assistance in Nepal
If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.
Lukla Flight Delays
A common occurrence in Nepal is the delay or cancellation of flights to/from Lukla, the main airport for the Khumbu (Everest) region. We recommend that, when arranging international flights, you allow wherever possible for the possibility that flights out of Lukla may be cancelled for days at a time in the event of inclement weather.
We cannot accept responsibility for any change, delay or extra expense incurred as a result of this or for any related consequences.We will do our best to assist you and will organise accommodation and flights on your behalf, including making changes to your international flights from Kathmandu during your delay.We cannot be responsible for any extra food, accommodation costs or related expenses incurred (i.e. any extra days spent in Lukla), and should you choose to make alternative arrangements such as booking a helicopter seat, whilst we will make the arrangements for you we will not pay the costs of this. We will refund any costs saved by ourselves for your unused return tickets.
You should be able to claim for all of these expenses on your travel insurance, and to this end we will provide for you on request a letter confirming the delay and the extra costs incurred for your insurance company.
Booking your flights and arriving in Kathmandu
Climb High clients will need to book their own international flights, which nowadays is increasingly a very simple process.
It is the client’s responsibility, when joining fixed departure or other groups, to make sure before booking their flight that the trip has enough people and is a guaranteed trip. If we do not have enough clients for a trip to go ahead it may be cancelled. You can check with the Climb High office – just email firstname.lastname@example.org
What is Land Only
Prices given by Climb High are called ‘Land Only’ prices. The ‘Land Only’ price is one which includes everything except the cost of your flights; we will provide your service from Kathmandu International airport and back to the airport unless we have specifically agreed a different schedule with you. Climb High does not book international flights.
Internal flights within Nepal are normally included in your ‘land only’ package.
Booking your own flights – your responsibility.
If you are purchasing your own air tickets, you should be aware that most of the cheaper airline tickets available for sale on the internet or from low cost carriers are non-refundable in the case of cancellation. For this reason we strongly advise you check the rules of the ticket when you make a flight booking, and check the limitations of any cancellation insurance policy you have. We cannot be held liable, in the unlikely eventuality that we should be forced to cancel your trip, for losses incurred relating to any flight booking you have made yourself.
Optional activities, excursions or other tours that you may choose to book or pay for whilst you are on trip are not part of your package trip provided by us. For any optional activity, excursion, or other tour that you book, your contract will be with the operator of the activity, excursion or tour and not with us. We are not responsible for the provision of the activity, excursion or tour or for anything that happens during the course of its provision by the operator.
We take full responsibility for ensuring that proper security measures are in place to protect your information. When you make a booking, you consent to all the information you provide being passed on to our suppliers, wherever they may be based. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law.
YOUR COMMITMENT TO US
1. Your Trip Price
When you make your booking you must pay a non-refundable deposit of US$400, €250 or £200 per person. On occasion, full payment for an extra service requested by you such as internal flights, extra excursions or extensions may also be required at the time of booking. Clients booking by telephone will be deemed to have read the booking conditions and to have signed the declaration on the booking form, although a completed booking form must be received by the Climb High office and acknowledgement sent, before the booking is confirmed and the contract is made.
Following your booking final payment must be made for your trip at least 8 weeks before departure. For certain trips, full payment must be received at an earlier stage before the start of your trip. You will be advised at the time of booking when this is the case. In the case of non-payment of the balance by the due date, we reserve the right to cancel your booking and 100% cancellation charges will apply.
We advise that you book any extensions, extra services or additional accommodation at the time you make your trip booking. If you wish to book an extension to your trip (or add any additional services to your booking), a separate non-refundable deposit of US$200, €125, £100, or the full extension price if less than this is payable before the extension booking can be confirmed.
When making your flight arrangements, you must check that your chosen trip has reached the minimum numbers required and is guaranteed to run – BEFORE paying for your air tickets (except in the case of pre-arranged groups, i.e. when you are making a group booking). Check with the Climb High office. We cannot be held liable, in cases where we cancel the tour you have booked, for any losses incurred relating to any flight booking, or any other related costs.
2. If You Change Your Booking
An administration fee of up to US$100 / €60/£50, per person, plus any further costs incurred, will be charged if you wish to make changes to your travel arrangements. Any request for changes must be made in writing from the person who made the booking or your travel agent. You should be aware that costs incurred in changing a booking could increase the closer to the departure date they are made and you should therefore contact us as soon as possible.
3. Transferring to another trip
If after our confirmation invoice has been issued, you wish to transfer to another trip, we will do our utmost to arrange this but it may not always be possible. Any such request must be made in writing from the person who made the booking or your travel agent. You will be asked to pay an administration charge of US$200 / €125 / £100, per person, plus any further costs we incur in making this alteration. You should be aware that costs incurred in transferring a booking could increase the closer to the departure date they are made and you should therefore contact us as soon as possible. You cannot transfer your trip later than 10 weeks prior to departure. Any request to transfer your booking received within 10 weeks of departure will be treated as a cancellation and subject to the charges shown below.Note: Certain travel arrangements (e.g. some internal flight tickets) cannot be changed after a reservation has been made and any alteration request will incur a 100% cancellation charge.
4. If You Cancel Your Trip
You, or any member of your party, may cancel your travel arrangements at any time. Written notification in the form of letter, email (from the original email address of the person who made the booking), or fax from the person who made the booking or your travel agent on your behalf must be received at our offices. Cancellation charges as shown below will be applicable.
|More than 56 days||Deposit plus any unrecoverable cancellation charges|
|56-30 days||50% of total trip cost plus any unrecoverable cancellation charges|
|Less than 30 days||100% of total trip cost|
It is strongly recommended that full insurance is taken out, which includes cover, under certain circumstances, against the loss of deposit or cancellation charges.
Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
Tour leader authority
Signing our booking form signifies your agreement to abide by the authority of the leader, who represents Climb High Pvt. Ltd. The decision of the leader as to the conduct, itinerary and objectives of the tour is final. If, in the opinion of the leader, your behaviour or physical condition is detrimental to the safety, welfare and well-being of the group as a whole (which are the paramount considerations), or if the leader considers your general wellbeing will be put at risk by continuing with the trip, you may be asked to leave the tour without the right to any refund for unused services.
Your booking is accepted on the understanding that you realise and accept the risks and hazards potentially involved in adventure trips and that you are mentally and physically capable of undertaking your chosen trip. You must tell us if you have an existing medical condition or disability that might affect your trip or other group members’ enjoyment of it, before you book your trip.If, in our reasonable opinion, your chosen trip is not suitable for your medical condition or disability we reserve the right to refuse your booking. We reserve the right to cancel the contract if medical problems are discovered and, in this eventuality, we will give a full refund but no compensation. You are responsible for bringing with you the proper clothing and equipment, which we advise you about in our printed trip information. If you are unable, or choose not to complete an itinerary outlined for a trip, Climb High is not liable to supply alternative itineraries, excursions, accommodations, services or staff for the period when the client is not present with the group.The company is not liable for any failures that occur in the performance of the travel arrangements which are attributable to the consumer, or attributable to a third party unconnected with the provision of the services and unforeseeable or unavoidable, or are due to unusual and unforeseeable circumstances beyond the control of the company which could not have been avoided even if all due care had been exercised.
Passports, visas, and Immigration Requirements
Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.In some cases, full and correct passport information is required when a booking is submitted to us in order that we can obtain necessary tickets, permits and visas on your behalf. If you do not supply the appropriate and correct information when you make your booking, we will not be able to make the necessary bookings on your behalf and cannot be held responsible.
Travel and Cancellation Insurance
To take part in one of our trips you must be covered by adequate insurance for the complete duration of your trip. Your insurance must include cover for; medical expenses, injury, death, cost of repatriation and evacuation via whatever means necessary including by helicopter/air ambulance. If, in the event of an emergency medical rescue or evacuation from a trip of you the client, either by foot, helicopter or otherwise the responsibility for the payment of such costs will lie with the client.Any subsequent costs incurred for expenses such as hotels, food, transport etc shall be borne by the client. It is imperative that the client ensures adequate insurance cover is in place before departure. It is your responsibility to ensure that the insurance cover you purchase is adequate for the particular needs of you and your party. We do not check insurance policies. We reserve the right to cancel your booking at any time before departure if we are not satisfied that adequate insurance is in place for you.All baggage and personal effects, including bikes, are at all times at your own risk. We will not be responsible for any loss, damage or accident to any luggage and property, howsoever incurred. You are advised to check the limitations of your insurance policy in this respect.
You will need to complete this letter and leave a copy with us in Kathmandu in order that we can authorise your rescue (local helicopter companies will not attend without written authority). Please download and complete: CLIMB HIGH authority letter for rescue On arrival in Kathmandu we will request a ‘pre-authorisation’ on your credit card of US$10,000. This is not charged to your card, but enables us to authorise a helicopter to be despatched in the event of a rescue being needed. There is not time to request authorisation from an overseas insurance company in these circumstances and you assume responsibility for any helicopter or other rescue fees. These may be recoverable from your insurers.
If You Have A Complaint
If you have a problem during your trip, you must inform your tour leader who will endeavour to put things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our office at 2nd Floor, Mandala Street, Kathmandu. giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you.
It is strongly suggested that you communicate any complaint to your tour leader without delay and complete a report form whilst on the tour. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint during your trip and this may affect your rights under this contract.
Any likeness or image of you secured or taken on any of our trips may be used by the company without charge in all media (whether now existing or in the future invented) for bona fide promotional materials of any kind, such as brochures, website slides, video shows and the internet.
This is ADVENTURE travel, and many of Climb High’s trip destinations are in remote areas, where events are less predictable than is usually the case in, for example, Western Europe or North America. Nepal is a developing country with highly unpredictable situations arising, a level of services and infrastructure varying from excellent to non-existent, and culturally very different to the West.The unexpected is the norm and, despite painstaking planning and organisation, our trips can never be taken for granted like regular trips. Many of the places that we visit do not have the same quality of emergency health and safety services that we are used to in the developed world. Internal flights can be cancelled, road transport is generally uncomfortable and unreliable, and hotels often do not approach the standards of the West.
IF YOU ARE NOT PREPARED FOR THIS, YOU SHOULD NOT TRAVEL WITH US.
This unpredictability also means that the itineraries that we put forward for each of our trips should be seen as statements of intent, rather than as contractual obligations. A variety of factors, including weather, transport difficulties and political instability, might dictate that we change any itinerary. The trip leader will make any changes that are necessary, after consultation with the group. Only rarely will such changes be significant, and we will always do everything within our powers to minimise the effects of the enforced changes. We cannot be held responsible for the results of changes or delays, irrespective of how they are caused.